Privacy policy

At The Classe Studio, we carefully inspect every order before shipping to ensure that the product arrives in good condition and correctly matches the purchase made.

Our products are made to order, meaning that each item is specifically prepared once the order has been confirmed.

For this reason, exchanges are only accepted in cases of manufacturing defects, defective products, or shipping errors made by The Classe Studio.

EXCHANGES FOR MANUFACTURING DEFECTS OR SHIPPING ERRORS

If the product received has a manufacturing defect or does not match the order placed, the customer must notify us within a maximum of 14 days from the date of delivery.

To request a review of the case, you must contact our customer service team by email and provide:

Order number

Description of the issue

Clear photographs of the product and packaging

Once the case has been reviewed, if a manufacturing defect or shipping error is confirmed, The Classe Studio will arrange the corresponding product replacement.

CONDITIONS

Exchanges will not be accepted in the following cases:

Used products

Products damaged due to misuse

Products showing signs of wear

Products without their original packaging

Exchanges due to size, color, or personal preference

Exchanges because the customer does not like the product

Exchanges because the product does not meet the customer’s subjective expectations

Errors made by the customer when selecting the size, model, color, or shipping address

MADE-TO-ORDER PRODUCTS

All of our products are prepared on demand once an order has been placed. This means that each item is specifically produced after the purchase has been confirmed.

For this reason, we do not accept exchanges due to size, color, personal preference, change of mind, or because the product is not what the customer expected, provided that the item received correctly matches the order placed.